Support
Need help? We're here to help quickly.
✉️ Email us at neonswipe.help@gmail.com
⏱️ We usually reply within 24–48 business hours.
📎 If possible, include your invite ID or a screenshot.
🔐 For subscription issues, include the Apple ID used (do not share passwords).
FAQ
Does the other person need to install the app?
No. They open the link in the browser and reply there.
Why can I only create 1 invitation?
Each season allows one invitation so it stays special and unique.
I can't create another invitation
If you already created one this season, wait until the next one. The app shows when it resets.
I don't see the response in the app
Pull to refresh or open your invite from “My invites”.
How do I restore the subscription?
On the paywall tap “Restore purchases”. You can also do it from your Apple ID settings.
My GIF doesn't load
Some providers may block certain content. Try another GIF or a different search.
I don't receive notifications
Check notifications are enabled in iOS settings and in the app.
Helpful links